Maintenance & Contract Management

The Maintenance & Contract Management service was designed to ensure continuity and timely updating of equipment and software performance (operating system updates, online technical support, hardware replacement, application updates).

In the face of limited investments, the service allows:

• Get rapid replacements of hardware parts;
• Keep up-to-date technologies;
• Access resources and tools that allow a quick solution to problems, avoiding costly downtimes in the event of machine failure or definitely uneconomic spot interventions.

The service provides a default configuration, plus a series of options that affect both service levels and guaranteed activities:

• Help Desk;
• Software update;
• Hardware Replacements;
• On-site assistance.